Compliance Manual

The compliance manual can be considered a “living breathing document” or a work in progress. It has 22 chapters and is approximately 900 pages.

The manual is meant to be a “guide” for on-site managers. It is based on HUD regulations. It can be made property specific or company specific based on what you want for your company.

The manual is made up of Word, Excel and PDF documents. There are templates that need to be completed. And, you will have to read the many policies to decide if these are policies that you will implement.

Simply put, it is a working document based on HUD regulations written for on-site managers to use.

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Table of Contents

Chapter

1

Office Procedures

Chapter

2

Civil Rights Laws

Chapter

3

Reasonable Accommodations and Modifications

Chapter

4

Application Procedures

Chapter

5

HUD Required Documents

Chapter

6

Non-Citizen Rule

Chapter

7

EIV

Chapter

8

Utility Allowances

Chapter

9

Pets

Chapter

10

Verifications

Chapter

11

Move-ins

Chapter

12

Transfers

Chapter

13

Recertifications - Annuals and Interims

Chapter

14

Violence Against Women’s Act (VAWA)

Chapter

15

Leases - Violations and Evictions

Chapter

16

Move - Outs

Chapter

17

Maintenance

Chapter

18

HUD Frequently Asked Questions (FAQs)

Chapter

19

Resident Relations

Chapter

20

Limited English Proficiency (LEP)

Chapter

21

Resident Education

Chapter

22

Pest Control

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